SD Marketing Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link to the Contact Us page.
Our contact details:
SD Marketing Ltd
Unit 5 Whiteley Court
Pool-in-Wharfedale West Yorkshire LS21 1FR
Company Registration Number: 04831914
Registered on: 14th July 2003
VAT Number: 606839129
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit, debit card and Paypal payments using cards listed on the footer of this page.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices in our Online shop are listed in UK GBP Pounds Stirling. If you are purchasing from Europe or Internationally, it will be your card issuer that will determine the exchange rate. Should you wish to know more about the approximate cost of your order, in your currency, please email firstname.lastname@example.org
Where can you ship MadPax product?
As an Official distributor for MadPax we now ship internationally including, the UK and Europe, the United States, Russia, the Middle East, China, Hong Kong, Singapore, Japan, Australia, New Zealand and South Africa (please see below for a full list of countries we ship to).
Please email email@example.com for shipping quotes outside of these countries.
*Please note that all countries outside of the United Kingdom will be zero rated for sales tax. Please click on the ‘apply tax rule’ button if it is showing that VAT – sales tax, is included and if you are charged VAT in error, we will refund it.
* Updated 1st January 2021
List of countries we ship to:
Albania, Andorra, Australia, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, Iran, Iraq, Ireland, Israel, Italy, Jersey, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Moldova, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Russia, Saudia Arabia, Serbia and Montenegro, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United States, United Kingdom, Vatican City.
What do you charge for shipping if I purchase online through madpaxworld.com?
|ORDERS UP TO £25||ORDERS OVER £25|
|UK, NI, CHANNEL ISLANDS||£2.99||£4.99|
|WORLDWIDE SHIPPING (INC U.S)||£12.99||£19.99|
What Delivery options do you offer?
We aim to ship your order within two business days and for UK deliveries it will be delivered either by Signed For Royal Mail or by UPS couriers. For European and International deliveries it will despatched either by Royal Mail International Tracked and Signed (and delivered by your local postal service) or by courier.
Please note that sale items will be despatched on standard services.
Your order will require a signature when delivered, so please provide us with an address that someone will be available to sign for it. We are happy to deliver to a business address or please contact us should you wish to have your order delivered on a specific day.
How Long Will My Order Take to Arrive?
For UK orders, you should receive your order within three working days. For European and International orders, you should receive your order within ten working days. Sale items may take a bit longer as they will be despatched on a standard postal service.
If you need your order more quickly, please contact us directly at firstname.lastname@example.org
If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK 20% VAT is applied.
For all orders that are shipped outside the UK after 1st January 2021, you will have to pay import duty and sales tax on your order and this may need to be paid before your order is delivered to you.
Credit Card Security
When an order is placed on our website, credit and debit card details are not taken by our website. All payments are handled by WorldPay or Paypal’s safe and secure online payment gateway.
My pack has a defect, what do I do?
MadPax offers a 60-day warranty against defects in materials or workmanship. If a product fails due to a manufacturing defect, we will replace the product, without charge. Should you receive a backpack with a manufacturing defect, please be sure to contact us right away. This warranty does not cover damage caused by accident, improper care, negligence or normal wear and tear. Examples of normal wear and tear are, split zippers, peeling spikes, frayed edges, and ripped interior lining. Warranty claims are evaluated on a case-by-case basis. MadPax does not facilitate repairs or returns on product that fall outside of this warranty
If you believe your pack is affected by a manufacturing defect, please e-mail us at email@example.com with “Product Issue” in the subject line. Please include a short description of the defect, photos, your name and if available, a valid proof of purchase in the body of the e-mail. Once this information is received we will review and process your request within 72 hours.
To return your defective pack, we recommend you use a carrier that offers a tracking number. It is up to you to send us your pack once approved. We do not charge any shipping or handling fees for the replacement pack if available.
If you need to contact us please use any of the methods below:
SD Marketing Ltd
The Support Centre
Unit 5, Whiteley Court, Pool Road, Pool-In-Wharfedale
West Yorkshire LS21 1FR
SD Marketing Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We want you to be completely satisfied with your order. We will happily accept the return of unaltered or defective full price merchandise within 30 days of receipt of your MadPaxWorld.com purchase.
Items must be returned in their original condition with tags attached, in the plastic bag. MadPaxWorld.com reserves the right to deny refund if the merchandise does not meet the return policy requirements. All sale and promotional items are final sale and cannot be returned or exchanged at any time. We do not offer a freepost service for returns but exchanges are despatched without any additional delivery charges. Please ensure you get a ‘proof of postage’ from the Post Office.
Please note that shipping and handling charges are non-refundable.
If you need to return an order please address to:
Returned Goods, SD Marketing Ltd, Unit 5 Whiteley Court, Pool Road, Pool-In-Wharfedale, West Yorkshire, LS21 1FR.
We hope that you will be pleased with your order, but if it is not suitable we are happy to refund or exchange within 30 days. The return post and packaging costs are not refundable, however you will not be charged any additional delivery costs for an exchange. Please return your item in its original condition to the address stated on your paperwork. We would advise obtaining a proof of postage from the post office as it is your responsibility to ensure your order is returned to us.