SD Marketing Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link to the Contact Us page.
Our contact details:
SD Marketing Ltd
Unit 5 Whiteley Court
Pool-in-Wharfedale West Yorkshire LS21 1FR
Phone: +44 (0) 1132 842041
Fax: +44 (0) 1132 843477
Company Registration Number: 04831914
Regsitered on: 14th July 2003
VAT Number: 606839129
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payment using cards listed on the footer of this page. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices in our Online shop are listed in either Pounds Stirling or Euros depending on what currency you choose. The Euro pricing may fluctuate slightly as the currency rate is updated every 24 hours.
Shipping And Handling.
We deliver to the UK and all European countries. If you would like to order a MadPax to be sent to a country outside of the UK and Europe please contact us for details of your nearest MadPax distributor.
We aim to despatch your order within 2 working days, so you should expect to receive your delivery within 5 working days.
UK orders will be delivered either by UPS or by Royal Mail Signed For ®. Both will require a signature so please supply an address that someone will be available at the receive and sign for the parcel.
European orders will be delivered either by UPS or Royal Mail International Tracked and Signed ®. Both will require a signature so please supply an address that someone will be available at the receive and sign for the parcel.
Our postage costs are:
UK: £3.50 for orders up to £32 (small items including Ledlox, Mighty Bites and Pint) £6.50 for any one backpack order
All other European countries £7.00 for orders up to £32 (small items including Ledlox, Mighty Bites and Pint) £14.00 for any one backpack order
We also offer FREE SHIPPING on all UK and European orders over £89 (any two backpacks – doesnt include Pint’s, Ledlox or Mighty Bites)!
If your item is not in stock, we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When an order is placed on our website, credit and debit card details are not taken by our website. All payments are handled by WorldPay or Paypal’s safe and secure online payment gateway.
MadPax guarantees a limited lifetime warranty against defects in materials or workmanship. If a product fails due to a manufacturing defect, we will replace the product, without charge. This warranty does not cover damage caused by accident, improper care, negligence or normal wear and tear. Warranty claims are evaluated on a case-by-case basis. MadPax is not able to facilitate repairs or returns on product that falls outside of this warranty.
If you believe your pack is affected by a manufacturing defect, please e-mail us at firstname.lastname@example.org with “Product Issue” in the subject line. Please include a short description of the defect, photos, your name and if available, a valid proof of purchase in the body of the e-mail. Once this information is received we will review and process your request within 72 hours.
To return your defective pack, we recommend you use a carrier that offers a tracking number. It is up to you to send us your pack once approved. We do not charge any shipping or handling fees for the replacement pack if available.
If you need to contact us please use any of the methods below:
SD Marketing Ltd
The Support Centre
Unit 5, Whiteley Court, Pool Road, Pool-In-Wharfedale
West Yorkshire LS21 1FR
Phone: +44 (0) 1132 843477
Fax: +44 (0) 1132 843477
SD Marketing Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We want you to be completely satisfied with your order. We will happily accept the return of unaltered or defective full price merchandise within 30 days of receipt of your MadPaxWorld.com purchase.
Items must be returned in their original condition with tags attached, in the plastic bag. MadPaxWorld.com reserves the right to deny refund if the merchandise does not meet the return policy requirements. All sale and promotional items are final sale and cannot be returned or exchanged at any time. We do not offer a freepost service for returns but exchanges are despatched without any additional delivery charges. Please ensure you get a ‘proof of postage’ from the Post Office.
Please note that shipping and handling charges are non-refundable.
If you need to return an order please address to:
Returned Goods, SD Marketing Ltd, Unit 5 Whiteley Court, Pool Road, Pool-In-Wharfedale, West Yorkshire, LS21 1FR.
We hope that you will be pleased with your order, but if it is not suitable we are happy to refund or exchange within 30 days. The return post and packaging costs are not refundable, however you will not be charged any additional delivery costs for an exchange. Please return your item in its original condition to the address stated on your paperwork. We would advise obtaining a proof of postage from the post office as it is your responsibility to ensure your order is returned to us.
Competition Terms & Conditions
For all our specific Competition Terms And Conditions please click here: Competition Terms & Conditions