FAQ

What are the sizes of the packs that you offer?

Each individual product description includes dimensions for each pack. To illustrate the interior size of each, consider the following:

Pack Size Will Easily Hold Handle Type
Full Laptop or Tablet, A4 Folders, Pencil Case Adjustable shoulder straps with chest strap
Half Tablet, folders, change of clothes. Note: It will not hold a full size binder Adjustable shoulder straps

What size MadPax for me?

If you would like some advice about which size MadPax would be more suitable please do give us a call on 01132 843477.

What material are the “Spike” packs made of?

Spike is currently offered in leather like fabric made of Poly Urethane. This material delivers durable and vibrant colours that are easily cleaned. While durable, this material has a top coating for colour; if dragged or abused the colour may wear or scratch. This is considered normal wear and tear and not be covered under our warranty. The interiors are lined with polyester/nylon. All zippers are smooth functioning nylon.

What material are the “Bubble” packs made of?

Bubble is currently offered in a polyester/spandex fabric. This material delivers durable and vibrant colours that are easily cleaned. The interiors are lined with polyester/nylon. All zippers are smooth functioning nylon.

How do I clean my MadPax?

We recommend you clean your pack with a damp cloth and mild soap as necessary. Machine washing, detergents or bleach are not recommended. Line dry.

I prefer to purchase a pack in person. Where can I go to do this?

We have a number of MadPax authorised retailer partners across the UK and Europe and the list is growing daily. Simply send a note to sales@madpaxworld.com including your post code and we will direct you to your closest retailer.

Where can you ship MadPax product?

As the Official UK & European site for MadPax we can ship to any European country. Please email sales@madpaxworld.com for up to date information and see below for shipping costs.

What do you charge for shipping if I purchase online through madpaxworld.com?

UK: £3.50 for orders up to £32 (small items including Ledlox, Mighty Bites and Pint) £6.50 for any one backpack order
All other European countries £7.00 for orders up to £32 (small items including Ledlox, Mighty Bites and Pint) £14.00 for any one backpack order

We also offer FREE SHIPPING on all UK and European orders over £89 (any two backpacks – doesnt include Pint’s, Ledlox or Mighty Bites)!

What Delivery options do you offer?

We aim to ship your order within two to three business days and for UK deliveries it will be delivered either by Signed For Royal Mail or by UPS couriers. For European deliveries it will despatched either by Royal Mail International Tracked and Signed (and delivered by your local postal service) or by UPS.

Your order will require a signature when delivered, so please provide us with an address that someone will be available to sign for it. We are happy to deliver to a business address or please contact us should you wish to have your order delivered on a specific day.

Are you able to send items as a gift?

We are happy to send any items as gifts and we will email your order receipt to you and send the item out on your behalf.

Do you offer returns or exchanges on product purchased through MadPaxWorld.com?

We want you to be completely satisfied with your order. We will happily accept the return of unaltered or defective full price merchandise within 30 days of receipt of your MadPaxWorld.com purchase.

Items must be returned in their original condition with tags attached, in the original plastic bag. MadPaxWorld.com reserves the right to deny a refund if the merchandise does not meet the return policy requirements. All sale and promotional items are final sale and cannot be returned or exchanged at any time.

Please note that shipping and handling charges are non-refundable and we do not offer a free returns service but there are no additional delivery charges for exchanged items.

My pack has a defect, what do I do?

MadPax guarantees a limited lifetime warranty against defects in materials or workmanship. If a product fails due to a manufacturing defect, we will replace the product, without charge. This warranty does not cover damage caused by accident, improper care, negligence or normal wear and tear. Warranty claims are evaluated on a case-by-case basis. MadPax is not able to facilitate repairs or returns on product that falls outside of this warranty. Please note zippers are not covered by the MadPax warranty.

How can I report a defective pack?

If you believe your pack is affected by a manufacturing defect, please e-mail us at sales@madpaxworld.com with “Product Issue” in the subject line. Please include a short description of the defect, photos, your name and if available, a valid proof of purchase in the body of the e-mail. Once this information is received we will review and process your request within 72 hours. We ask you to cover the costs of shipping the replacement pack out to you.

How do I ship my defective pack back to you once I get authorisation?

You can choose any method, however we recommend you use a carrier that offers a tracking number. It is up to you to send us your pack once approved. We do not charge any shipping or handling fees for the replacement pack if available.

For any other questions or inquiries, please e-mail us at sales@madpaxworld.com or give us a call at 01132 843477 9am-5pm (GMT) Monday to Friday.